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Rental Agreement

Please read the Rental Agreement carefully, by booking, you agree to all the terms and conditions outlined on this agreement

House Rules & Checkin/Checkout Details

Please inform us in advance of your expected arrival time and departure timing so we can arrange for either in person or self-checkin.

If your arrival time is delayed beyond 1 hour then please let us know and we will do our best to accommodate the delay however we may need to re-arrange the check-in time or for you to collect the keys from us if we have other pre-arranged commitments. 

We offer flexible check-in & check-out times, however where we have guests coming or leaving the same day we may apply check-in times and check-out times – typically checkout before 11am and checkin times after 3pm but see your booking summary as times my vary.

Late check-in needs to be pre-arranged and confirmed with us at least 3 days before arrival and they are subject to the following charges for arrival between these times if there is no self-checkin option available:

  • From 7pm to 10pm – £40 
  • From 22:00 to 00:00 – £65 
  • From 00:00 to 7:00 – £100

These prices may differ during public holidays (eg Christmas time). These fees need to be paid in advance and cannot be paid at the property. 

If you stay beyond your agreed check-out time you will be liable to pay for an extra night at your average nightly price. 

A minimum security deposit of GBP 300 is required to be paid in advance of your arrival as per the terms of the booking channel, 14 days prior to arrival (bookings made within 14 days of arrival will be charged at the time of the booking) for incidentals. The security deposit is fully refundable after your departure, subject to a damage inspection of the accommodation. The security deposit needs to be paid in advance on the same credit card provided at the time of booking and cannot be paid at the property.

The cleaning fee covers cleaning and preparation of the property for your stay as well as a set of fresh linen and toweling provided for each guest. This includes one set per your stay, should you require additional toweling or linen please request this or if you have opened a fresh pack even if you use only a few items there will be a charge of £30 per pack – each pack contains fresh linen, large and small towels.

Any sort of parties, gatherings or events are strictly not permitted, the property is for accommodation purposes only for the guests staying. This property is located in a residential area and guests are asked to refrain from excessive noise or any activity that would disturb the neighbours. If it’s been reported that there are any parties or events or noise disturbance then you may be required to leave the property immediately without the remaining nights being refunded. There is a charge of £500 if any evidence of a party, gathering or event at the property have been found exclusive of any charges relating to damages or additional cleaning costs to get the property in good order again. We trust you will respect the property and neighbours during your stay.

You are required to keep the place reasonably clean & tidy – no dirty dishes left over or excessive rubbish to be disposed of as this is not included in the cleaning charge. If the place is very messy or untidy or there is excessive rubbish to be disposed of then we will need to request an extra cleaning fee.

There is a strictly no smoking policy inside or in any outside spaces (which includes garden spaces, balconies, terraces, or patios) belonging to the accommodation, if this policy is not adhered to a charge of GBP 150.00 will be applied

No pets are allowed unless shown on the listing as permitted or expressly agreed with the owner.

Lost keys, damaged keys or getting locked out will incur a charge starting from £100 for replacement depending on the type of key and time required or getting you back in the property if you have locked yourself out.

We do not accept Cash payment for any of the charges mentioned above.

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HelloGuest manages carefully selected properties on behalf of property owners to rent them to guests for short lets and holiday stays. All our properties are of a high standard and are professionally cleaned. We aim to make guests stay as enjoyable as possible.

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